With a range of new and exciting field service management software now available on the market, businesses can expect inbuilt scheduling tools included within the software. Such tools are capable of powering intelligent workforce scheduling, all wiith the bottom line of maximising the productivity of a service management business’s workforce and improving service delivery levels.
Intelligent scheduling
Software is now capable of powering scheduling in a number of crucial ways. Many software versions will come with powerful and dynamic inbuilt schedulers that have defined workflows and optimising software able to deliver what is called intelligent scheduling.
With intelligent scheduling a business will find they have increased flexibility to book appointments and manage their field workers’ diaries. The software will configure all the information it needs and optimise this for each appointment, meaning that the right worker with the right appointment details, information and materials for the job (and all with drive time minimised) will be ready for that appointment.
How does intelligent scheduling actually work?
Inbuilt schedulers are certainly effective and work by looking across relevant scheduling information and configuring the nature of the job, resources, availability of field workers and their route to and from a job. An inbuilt optimiser will ensure the right field worker with the right skill set is assigned to each new job, whilst also ensuring that drive time is minimised.
Tangible benefits
It is without doubt that field service management operations would be hugely improved by implementing a scheduling system to book and manage appointments. It would also provide the capability to reschedule appointments as and when necessary, with the least hassle for customers.
As mentioned above, most scheduling systems now come as part of an integrated field service management software package. The scheduler will be an inbuilt tool designed to optimise appointments and the effectiveness of a mobile workforce in their field of work. Such tools and software have been proven to increase productivity by up to 20% at the least and boost first time fix rates and job completion times.
Intelligent scheduling will also reduce operating costs, as a mobile workforce will be more productive at work, rather that travelling to and from appointments,
As mentioned above, most scheduling systems now come as part of an integrated field service management software package. or back and forth to the office to collect paper work.
Scheduling systems will also contain integral, technically advanced workflows which also enable you to manage repairs and works in the most efficient way, from beginning to end, which will be a further boost to improving service management levels.
Tangible benefits
It is without doubt that field service management operations would be hugely improved by implementing a scheduling system to book and manage appointments. It would also provide the capability to reschedule appointments as and when necessary, with the least hassle for customers.
